Help & Support
Search guides, browse FAQs, contact support, and check status.
Getting Started
student
Your first hour on MindTrace.
First Diagnostic
student
How the first diagnostic works.
Guided Practice
student
Why practice items are picked for you.
Timed Assessment
student
Timed windows and evidence capture.
Mock Exam
student
Full-length mock experience.
Problem Solver
student
One question, one learning episode.
Study Planner
student
Your day, planned around evidence.
Dashboard
student
What each number means.
Parent Workspace
parent
The single place to follow your child's progress.
Understanding Recommendations
parent
Why does MindTrace suggest this?
Progress Reports
parent
How reports are computed.
Weekly Summary
parent
One weekly digest.
FAQs
How do I sign in?
Use the email you were invited on. If you don't see the invitation, check spam or contact support below.
Why can't my parent see my progress?
Ask your parent to activate their Parent Workspace with the invitation email. Once activated, they see your progress in plain language.
What happens to my data if I cancel?
Your subscription access ends, but your learning history is preserved — see the Data handling overview below.
Where do I report a bug?
Use the Feedback widget at the bottom-right, or open a ticket via Contact support below.
Contact support
During the controlled pilot, contact support by email atsupport@mindtrace.co.inor use the Feedback widget on any page. We reply within one business day.
Platform status
Status:
Operational
Known issues
- Composer occasionally slow after 30 minutes of continuous use (tracked in PE-01 issue registry).
- Weekly digest layout renders narrow on some mobile devices (fix pending).
Release notes
RC-01
rc
7/19/2026
Release Candidate 01 — certified PASS WITH CONDITIONS.
0.9.4
release
7/10/2026
PR-007 Pilot Intelligence Platform.
0.9.3
hotfix
7/1/2026
SAT Mock selector — exposure recorded on interaction (not emission).
Data handling overview
MindTrace stores only the data required to deliver your learning experience. Parent surfaces show what the student sees, in plain language. Session data is retained for the duration of your subscription and archived per your organization's agreement. For full policies, see the Privacy and Terms links maintained by the MindTrace team.