Refund Policy

MindTrace Education Private Limited offers a 14-day money-back guarantee on every new subscription. If you are not satisfied with your purchase, you may request a full refund within 14 days of the initial order date, for any reason.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net and sign in with the email address used at checkout, or contact our team at mindtrace.platform@gmail.com and we will assist you.

Renewals

Subscriptions renew automatically at the end of each billing period. You may cancel at any time from your Paddle customer portal; cancellation stops future renewals and you retain access until the end of the current paid period. Refunds on renewal charges outside the 14-day window are considered on a case-by-case basis in accordance with the Paddle Refund Policy.

Chargebacks

Please contact us before initiating a chargeback — most billing questions can be resolved quickly and directly.

Contact

MindTrace Education Private Limited
Email: mindtrace.platform@gmail.com